KOMENDA-EDINA-EGUAFO-ABREM MUNICIPAL ASSEMBLY
SERVICE CHARTER
PREMABLE
Service delivery over the years in the Ministries, Departments and Agencies (MDAS),
Metropolitan, Municipal and District Assemblies (MMDAs) has often been criticized
of lacking transparency and openness and also characterized by the cumbersome
procedures. This, most often than not, lead to lack of trust and confidence in the
system and the perception of civil servants being corrupt.
Owing to these, the Local Government Service has therefore embarked on a mission
to improve the quality-of-service delivery in Metropolitan, Municipal and District
Assemblies (MMDAs), through simplifying processes, clarifying rules and procedures
and setting time frames for prompt completion of tasks in order to render MMDAs
more transparent to the public.
PURPOSE
This service charter has been developed to provide information on how the general
public can benefit from services provided by the KEEA Municipal Assembly.
Vision
The vision of the Komenda-Edina-Eguafo Abrem (KEEA) Municipal Assembly is to
become a model of transparent and participatory local governance institution in
Ghana; where the quality local service delivery is the hallmark.
MISSION
To utilize available resources effectively and efficiently in order to promote a
sustainable development by providing a strong leadership based on commitment to
fiscal responsibility, quality services, openness, and active grassroots participation to
ensure equitable development in all sectors of the municipality within the confines of
good governance and security.
SERVICES RENDERED
1. Registration of marriages
2. Birth and death
3. Contractors and suppliers
4. Divorce – services to be rendered soon
5. Issuance of building and burial permits
6. Provide financial support for brilliant but needy students and the
disabled
7. Provide support for vulnerable and excluded
8. Conflict resolution and promotion of peace and order
9. Enactment and enforcement of bye-laws
10. Linking clients to micro-credit institutions
11. Support health service delivery
12. Agricultural services.
INCENTIVE PACKAGES
The Municipal Assembly will;
• Facilitate the acquisition, registration and documentation of land for investors.
• Ready to enter into partnership with investors or to facilitate partnership
between foreign investors and their local partners.
Registration of Marriages and Divorces
In pursuance of PNDC Law 112 of the customary marriage and divorce of 1985, any
applicant will be required to follow the following procedure;
Marriage- application from the couples who might have already been customarily
married indicating the names of parents and addressing application referred to the
registrar of marriages (MDA) to ascertain the authenticity of the marriage.
Notice – the application is published and posted at various boards for 21days.
Divorce – application from the couple who must have oath of proof sworn in the
court or letter from the heads of both families to that effect or two witnesses each
from the families.
Services
1. Marriage registration(notice)
2. Marriage registration(registrar certificate)
3. Certification of Marriage
Fees (GH)
250.00per/ser
250.00per/ser
350.00per/ser
Time – upon receipt of any of the above, the necessary registration will be affected.
Fees:
1. Issuing of Building Permits
Procedure
• Applicants must first of all clear title to the lands commission.
• Purchase building permits application form from the Assembly’s office
• Completed forms to be submitted with four (4) sets of building plans to the
Town and County Planning Office premises.
• Technical sub-committee meets to approve the documents.
• Submission of approved plans and documents to the following
units/departments for final approval:
o Physical Planning Department
o Works Department
o MD/MCE
Period – 8 weeks
1. Financial Assistance to the Needy
Who qualifies?
Students who come from the Municipality and have gained admission into secondary
and tertiary institutions.
Procedures
Applicants must apply to the Assembly with copies of admission letter for
sponsorship or assistance. Applications are then referred to the education sub
committee for vetting and recommendation.
Successful applicants are then bonded for a specific number of years in the case of
teachers to teachers in the district.
2. DISABILITY FUND
Procedure
Apply to the Assembly indication what the fund is to be used for. All applications are
then sent to the departments of social welfare for a social enquiry to be carried out
in each applicant and make recommendations.
3. CLIENT SERVICE UNIT
A Client Service Unit has been established within the premises of the Municipal
Assembly. At the reception desk you find useful information on the notice board and
on the desk. Please, contact also the receptionist in case of questions and concerns.
The officer will either help you
Or direct you to the responsible action officer.
However, we also expect the citizens to:
• Ensure that the registration forms are properly complete before submitting
them for registration
• Adhere strictly to the procedures for lodging of documents and secure official
receipts for the document lodged
• Queried / rejected documents should be double checked for accuracy and
compliance with registration provision for enquiries and ejections.
• Demand written communication for queries rejections.
• Be courteous and polite to our staff and the same from them
• Expeditiously respond to letters and enquiries using stated reference numbers
The client service unit is also to ensure that complaints about poor services are
solved openly and quickly. If there are any concerns on administration or
organization of the assembly policies or personnel, please contact the following
offices for further enquiries.
The Municipal Chief Executive
KEEA Municipal Assembly
P.O. Box 29,
Elmina
or
Website: https://keeama.gov.gh/
Email: info@keeama.gov.gh
Telephone main line: 0332098236
MCD’s office: 0332098234