{"id":1646,"date":"2023-02-09T14:07:00","date_gmt":"2023-02-09T14:07:00","guid":{"rendered":"http:\/\/keeama.gov.gh\/?page_id=1646"},"modified":"2026-09-21T20:59:28","modified_gmt":"2026-09-21T20:59:28","slug":"client-service","status":"publish","type":"page","link":"https:\/\/keeama.gov.gh\/index.php\/client-service\/","title":{"rendered":"Client Service"},"content":{"rendered":"

KOMENDA-EDINA-EGUAFO-ABREM <\/strong>MUNICIPAL ASSEMBLY<\/strong><\/p>\n

SERVICE CHARTER<\/strong><\/p>\n

PREMABLE<\/strong>
\nService delivery over the years in the Ministries, Departments and Agencies (MDAS),
\nMetropolitan, Municipal and District Assemblies (MMDAs) has often been criticized
\nof lacking transparency and openness and also characterized by the cumbersome
\nprocedures. This, most often than not, lead to lack of trust and confidence in the
\nsystem and the perception of civil servants being corrupt.
\nOwing to these, the Local Government Service has therefore embarked on a mission
\nto improve the quality-of-service delivery in Metropolitan, Municipal and District
\nAssemblies (MMDAs), through simplifying processes, clarifying rules and procedures
\nand setting time frames for prompt completion of tasks in order to render MMDAs
\nmore transparent to the public.<\/p>\n

PURPOSE<\/strong>
\nThis service charter has been developed to provide information on how the general
\npublic can benefit from services provided by the KEEA Municipal Assembly.
\nVision
\nThe vision of the Komenda-Edina-Eguafo Abrem (KEEA) Municipal Assembly is to
\nbecome a model of transparent and participatory local governance institution in
\nGhana; where the quality local service delivery is the hallmark.<\/p>\n

MISSION<\/strong>
\nTo utilize available resources effectively and efficiently in order to promote a
\nsustainable development by providing a strong leadership based on commitment to
\nfiscal responsibility, quality services, openness, and active grassroots participation to
\nensure equitable development in all sectors of the municipality within the confines of
\ngood governance and security.<\/p>\n

SERVICES RENDERED<\/strong>
\n1. Registration of marriages
\n2. Birth and death
\n3. Contractors and suppliers
\n4. Divorce – services to be rendered soon
\n5. Issuance of building and burial permits
\n6. Provide financial support for brilliant but needy students and the
\ndisabled
\n7. Provide support for vulnerable and excluded
\n8. Conflict resolution and promotion of peace and order
\n9. Enactment and enforcement of bye-laws
\n10. Linking clients to micro-credit institutions
\n11. Support health service delivery
\n12. Agricultural services.<\/p>\n

INCENTIVE PACKAGES<\/strong>
\nThe Municipal Assembly will;
\n\u2022 Facilitate the acquisition, registration and documentation of land for investors.
\n\u2022 Ready to enter into partnership with investors or to facilitate partnership
\nbetween foreign investors and their local partners.
\nRegistration of Marriages and Divorces
\nIn pursuance of PNDC Law 112 of the customary marriage and divorce of 1985, any
\napplicant will be required to follow the following procedure;
\nMarriage- application from the couples who might have already been customarily
\nmarried indicating the names of parents and addressing application referred to the
\nregistrar of marriages (MDA) to ascertain the authenticity of the marriage.
\nNotice \u2013 the application is published and posted at various boards for 21days.
\nDivorce \u2013 application from the couple who must have oath of proof sworn in the
\ncourt or letter from the heads of both families to that effect or two witnesses each
\nfrom the families.<\/p>\n

Services<\/strong>
\n1. Marriage registration(notice)
\n2. Marriage registration(registrar certificate)
\n3. Certification of Marriage
\nFees (GH)
\n250.00per\/ser
\n250.00per\/ser
\n350.00per\/ser
\nTime \u2013 upon receipt of any of the above, the necessary registration will be affected.
\nFees:<\/strong>
\n1. Issuing of Building Permits
\nProcedure
\n\u2022 Applicants must first of all clear title to the lands commission.
\n\u2022 Purchase building permits application form from the Assembly\u2019s office
\n\u2022 Completed forms to be submitted with four (4) sets of building plans to the
\nTown and County Planning Office premises.
\n\u2022 Technical sub-committee meets to approve the documents.
\n\u2022 Submission of approved plans and documents to the following
\nunits\/departments for final approval:
\no Physical Planning Department
\no Works Department
\no MD\/MCE
\nPeriod \u2013 8 weeks
\n1. Financial Assistance to the Needy<\/strong>
\nWho qualifies?
\nStudents who come from the Municipality and have gained admission into secondary
\nand tertiary institutions.
\nProcedures
\nApplicants must apply to the Assembly with copies of admission letter for
\nsponsorship or assistance. Applications are then referred to the education sub
\ncommittee for vetting and recommendation.
\nSuccessful applicants are then bonded for a specific number of years in the case of
\nteachers to teachers in the district.
\n2. DISABILITY FUND<\/strong>
\nProcedure
\nApply to the Assembly indication what the fund is to be used for. All applications are
\nthen sent to the departments of social welfare for a social enquiry to be carried out
\nin each applicant and make recommendations.
\n3. CLIENT SERVICE UNIT<\/strong>
\nA Client Service Unit has been established within the premises of the Municipal
\nAssembly. At the reception desk you find useful information on the notice board and
\non the desk. Please, contact also the receptionist in case of questions and concerns.
\nThe officer will either help you
\nOr direct you to the responsible action officer.
\nHowever, we also expect the citizens to:
\n\u2022 Ensure that the registration forms are properly complete before submitting
\nthem for registration
\n\u2022 Adhere strictly to the procedures for lodging of documents and secure official
\nreceipts for the document lodged
\n\u2022 Queried \/ rejected documents should be double checked for accuracy and
\ncompliance with registration provision for enquiries and ejections.
\n\u2022 Demand written communication for queries rejections.
\n\u2022 Be courteous and polite to our staff and the same from them
\n\u2022 Expeditiously respond to letters and enquiries using stated reference numbers
\nThe client service unit is also to ensure that complaints about poor services are
\nsolved openly and quickly. If there are any concerns on administration or
\norganization of the assembly policies or personnel, please contact the following
\noffices for further enquiries.<\/p>\n

The Municipal Chief Executive <\/strong>
\nKEEA Municipal Assembly <\/strong>
\nP.O. Box 29,<\/strong>
\nElmina<\/strong>
\nor
\nWebsite: https:\/\/keeama.gov.gh\/ <\/strong>
\nEmail: info@keeama.gov.gh <\/strong>
\nTelephone main line: 0332098236 <\/strong>
\nMCD\u2019s office: 0332098234<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

KOMENDA-EDINA-EGUAFO-ABREM MUNICIPAL ASSEMBLY SERVICE CHARTER PREMABLE Service delivery over the years in the Ministries, Departments and Agencies (MDAS), Metropolitan, Municipal and District Assemblies (MMDAs) has often been criticized of lacking transparency and openness and also characterized by the cumbersome procedures. This, most often than not, lead to lack of trust and confidence in the system […]<\/p>\n","protected":false},"author":1,"featured_media":2969,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1646","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/pages\/1646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/comments?post=1646"}],"version-history":[{"count":3,"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/pages\/1646\/revisions"}],"predecessor-version":[{"id":3077,"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/pages\/1646\/revisions\/3077"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/media\/2969"}],"wp:attachment":[{"href":"https:\/\/keeama.gov.gh\/index.php\/wp-json\/wp\/v2\/media?parent=1646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}